Challenge
The incoming President of a Global Business Unit at a leading MedTech company inherited a declining business with a fragmented operating model, rising costs, and low employee morale post-acquisition. We engaged the organisation to diagnose root causes and build momentum for change, creating a customer experience focused business transformation.
Solution
Together with leadership, we designed a future operating model to enable strategic growth, including governance, decision-making, customer-centric processes, and a digital infrastructure roadmap.
We delivered immediate benefits and positioning the business to scale profitably.
Outcome
- $43M in cost savings
- 21-point NPS increase
- Record employee engagement (+36%)